Cancellation & No‑Show Policy

Full refund: Reservations canceled more than 12 hours before the scheduled pickup. 50% refund: Reservations canceled between 2–12 hours before the scheduled pickup. No refund: Reservations canceled 2 hours or less before the scheduled pickup.

A reservation is considered a no‑show if the passenger cannot be reached within:

• 15 minutes of the scheduled pickup time (non‑airport)

• 30 minutes after the flight arrives (airport pickups)

These policies match the terms used in our reservation system and affiliate agreements.