All reservations require a valid credit card on file. Payment is processed after service is completed unless otherwise agreed. Quotes are estimates; final charges may include tolls, parking, wait time, additional stops, or itinerary changes requested by the client. RXT Mobility does not store full credit card numbers; payment processing is handled securely through Limo Anywhere.

Full refund: Reservations canceled more than 12 hours before the scheduled pickup.

50% refund: Reservations canceled between 2–12 hours before the scheduled pickup.

No refund: Reservations canceled 2 hours or less before the scheduled pickup.

A reservation is considered a no‑show if the passenger cannot be reached within:

• 15 minutes of the scheduled pickup time (non‑airport)

• 30 minutes after the flight arrives (airport pickups)

These policies match the terms used in our reservation system and affiliate agreements.

Non‑Airport Pickups

A 15‑minute grace period is included for all non‑airport pickups. If the passenger has not arrived or is not ready to depart after the grace period, wait time will be billed per minute at the standard wait‑time rate.

Airport Pickups

A 30‑minute grace period is included for airport pickups, beginning when the flight arrives at the gate. If the passenger has not arrived at the designated meeting point after the grace period, wait time will be billed per minute at the standard wait‑time rate.

Rate

Wait time is billed at $1.00 per minute unless otherwise stated on the reservation.

Flight Monitoring

Your chauffeur monitors your flight for real‑time updates. If your flight arrives early or is delayed, the grace period adjusts automatically based on the updated arrival time.

Alignment With Reservation System

These wait‑time rules match the terms used in our reservation system and affiliate agreements.

Meet & Greet Surcharge

Meet & Greet service inside the terminal is available for an additional $25.00. This surcharge covers terminal access, airport parking when required, and personal assistance inside baggage claim. If Meet & Greet service is selected, the surcharge will appear on your reservation confirmation.

Peak‑Hour Surcharge

A $15.00 Peak‑Hour Surcharge applies to pickups scheduled between 10:00 PM and 4:00 AM. This surcharge ensures vehicle availability and maintains service reliability during late‑night and early‑morning travel windows. Any applicable peak‑hour surcharge is automatically reflected in your quoted rate prior to booking.

Holiday Surcharge

A $25.00 Holiday Surcharge applies on major U.S. holidays. This surcharge is automatically included in your quoted rate when travel occurs on designated holiday dates. Holiday dates may include:

• New Year’s Eve,

• New Year’s Day,

• Christmas Eve,

• Christmas Day,

• Thanksgiving,

• Independence Day,

• Memorial Day,

• Labor Day,

• and other federally recognized holidays.

All holiday surcharges are displayed in your reservation confirmation.

Executive Chauffeur Service

Configured for premium chauffeur service with enhanced comfort and cargo space.

Standard seating:

• Up to 3 passengers

• 1 front seat

• 2 second‑row seats (3 seat belts total)

• Luggage capacity: up to 4 full‑size suitcases plus laptop bags

Optional 3rd‑row seating (upon request):

• Adds 2 seats suitable for children or small adults

• Reduces luggage capacity to 1 carry‑on suitcase + 1 laptop bag

Ideal for executive travel, business meetings, and luxury point‑to‑point service.

Elevated Rideshare STD

Designed for elevated comfort and refinement for small groups.

Standard seating:

• Up to 4 passengers

• 1 front seat

• 3 second‑row passengers

• Luggage capacity: generous space for standard airport luggage

Optional 3rd‑row seating (upon request):

• Suitable for children or small adults

• Luggage capacity is reduced when the 3rd row is in use

Ideal for airport transfers, personal travel, and premium rideshare service.

Elevated Rideshare XL

Configured for small‑group travel where passenger count is the priority.

XL seating:

• Up to 6 passengers

• 1 front seat

• 3 second‑row passengers

• 2 third‑row passengers (children or small adults)

Cargo capacity:

• Reduced from 28 cu ft to approximately 10 cu ft

• Space for 1 carry‑on suitcase + 1 laptop bag

Important: XL seating is suitable for airport transfers only when passengers are traveling with minimal luggage (carry‑on or laptop bags). For airport trips involving checked luggage, please book Premium or Executive Chauffeur service to ensure adequate cargo capacity.

Ideal for families, small groups, and short‑distance travel where seating capacity is the priority.

General Luggage

Vehicles cannot be loaded beyond rated passenger or cargo capacity. RXT Mobility is not responsible for luggage that cannot fit due to size, quantity, or configuration selected at booking.

Smoking, vaping, and illegal drug use are strictly prohibited. Alcohol consumption is permitted only where legally allowed and must comply with all state and local laws. Seat belts must be worn at all times. The driver may terminate service without refund if passenger behavior compromises safety.

RXT Mobility complies with all applicable state and local open‑container laws. Alcohol consumption rules vary depending on the state in which the vehicle is operating.

Kansas (K.S.A. 8‑1599)

Kansas law prohibits open containers of alcohol for all vehicle occupants, including passengers, while the vehicle is operating on public roads.

Accordingly:

• Passengers may not possess or consume alcohol in the vehicle while traveling in Kansas.

• All alcoholic beverages must remain sealed during transport.

Missouri (RSMo 577.017)

Missouri law permits passengers in hired transportation vehicles to possess and consume alcohol, unless restricted by local ordinance.

Accordingly:

• Passengers may consume alcohol while traveling in Missouri.

• Alcohol consumption must remain lawful, responsible, and compliant with all local regulations.

• The chauffeur may terminate service without refund if alcohol use results in unsafe or disorderly behavior.

General Rules (Apply in Both States)

• No alcohol consumption by anyone under 21.

• The chauffeur may refuse or discontinue alcohol service at their discretion if safety is compromised.

• Open‑container rules apply based on the vehicle’s physical location at the time of service, not the pickup address.

State Line Disclaimer

RXT Mobility operates in both Kansas and Missouri. Certain policies — including alcohol/open‑container rules, airport procedures, and wait‑time standards — may vary depending on the state in which the vehicle is operating. Policies apply based on the vehicle’s physical location at the time of service, not the pickup address. RXT Mobility will advise clients when state‑specific rules affect their trip.

Notice: For the safety and security of all passengers and chauffeurs, audio and video recording is active during all trips. Recording is conducted in compliance with Kansas and Missouri one‑party consent laws. By booking service with RXT Mobility, the client acknowledges and accepts that recording is in use while inside the vehicle.

• Standard cleaning: $150–$350 depending on severity

• Biohazard/incident cleaning: $350 minimum

• Damage to interior or exterior: billed at repair or replacement cost

• Spills, stains, or excessive debris may incur additional cleaning charges

Clients assume financial responsibility for any damage caused by them or their party.

RXT Mobility is not responsible for delays caused by:

• Traffic

• Road closures

• Weather

• Accidents

• Mechanical issues

In the rare event of a mechanical failure, liability is limited to rescheduling or refunding unused service time.

RXT Mobility is not responsible for lost or left-behind items. Clients should check the vehicle before exiting.

RXT Mobility serves:

• The Kansas City metro

• MCI (Kansas City International Airport)

• MKC (Charles B. Wheeler Downtown Airport)

• Surrounding regional destinations upon request

Long‑distance service may require additional confirmation or prepayment.

The Mercedes Benz EQS SUV is an electric vehicle.

• Range may vary based on weather, traffic, and route conditions

• Charging stops may be required if the itinerary changes significantly

• RXT Mobility will communicate any range‑related adjustments whenever possible

Our full Privacy Policy is available in the reservation system and on our website. By booking service, the client acknowledges and accepts the Privacy Policy.